The walkthrough
58.3 seconds. Captions are burned in; an
.srt and .vtt sit beside the file.
The friction, as reported
“Can there be a system setting which controls the default option on Invoices for the Approve button. It is currently Approve & Email and we would like to have the default as just Approve.”
Verbatim from the Xero Product Ideas board. Reproduced as a contiguous extract and checked against the harvested record.
What the walkthrough shows
- The irreversible action costs one click. The safe one costs two.
- The idea asks for one organisation level default.
- Every action stays available. Only the face changes.
- The face now reads Approve.
- Approve and Email is still there. Nothing was taken away.
- Approved. No send dialog, and no email to the customer.
The assessment
The opportunity.
A settings row and a button label, against an irreversible click.
There is nothing here to reshape, and nothing here that has been built.
The reasoning
The description asks for a per-organisation default controlling which item of an existing split button is promoted to the button face. That is buildable exactly as written, disturbs nothing, and has clear precedent in the product.
The hazard it addresses is real and asymmetric. Approve is a split button and the face is what fires; today that face emails the invoice to the customer, while Approve on its own sits one item further down. The irreversible action costs one click and the safe one costs two.
Seven comparable default-setting requests sit on the board, two of them already Accepted — an org-level default for cash-basis journals at 284 votes, and default tracking options on inventory items at 100.
Not every idea in this set needs to be complicated, and inventing a complication here would be the dishonest move. This one is a settings row and a button label. Every action stays available; only the face changes.